What to do when someone passes away
Clear, gentle guidance for the first steps, based on where and how the death occurred.
- —At home or in a care setting
- —In hospital or hospice
- —Unexpectedly or away from home
EVERLAYTalk to usBritish funeral care · Specialists in Chinese traditions and ceremonies
A meaningful farewell,
beautifully arranged.
At a time of loss, there can be so much to carry. Everlay brings calm, clarity and personal care to every decision — so you can focus on the people and memories that matter most.
PersonalOne dedicated team
FlexibleEvery faith & tradition
Here for youGuidance when you need it
Care that honours
a life in full.
Every family is different.
◆Every farewell should be too.
Guidance and funeral care
Everything you need,
held with care.
From the first conversation to the day itself, we bring the practical pieces together with warmth, patience and close attention to your wishes.
Funeral arrangements
A carefully coordinated farewell shaped around your loved one, your family and what feels right.
- —Burial and cremation
- —Venue and transport
- —Music, flowers and tributes
Personal ceremonies
Thoughtful ceremonies that can honour a faith, follow family traditions or feel entirely individual.
- —Faith and cultural traditions
- —Celebrations of life
- —Personal tributes and rituals
Practical support
From paperwork to coordinating everyone involved, we keep the practical arrangements carefully organised and moving at the right pace.
- —Step-by-step guidance
- —Coordination with partners
- —One clear point of contact
In partnership with
About Everlay
Tradition, understood.
Choice, respected.
Everlay was created by bringing together Hinzen’s knowledge of Chinese customs and spiritual traditions with the care and experience of British funeral directors.
We provide compassionate, personal funeral care for families from both Western and Chinese cultures. Every funeral is shaped around the wishes, beliefs and traditions of the family, whether they require a traditional Western service, a Chinese funeral or a ceremony that brings different customs together.
Hinzen at the heart of Everlay
Everlay and Hinzen — brought together by the same people and shared leadership.
Learn more about Hinzen and its ministers ↗
Through this close partnership, Hinzen’s ministers and understanding of Chinese religious and ceremonial traditions are central to the specialist care we provide.
Visit Hinzen for Chinese funeral traditions, ceremony guidance and tutorials ↗
This allows the practical and spiritual elements of a Chinese funeral to be considered together from the very beginning. Families do not have to coordinate separate organisations or repeatedly explain their traditions—we work as one team to create a meaningful and carefully arranged farewell.
Our mission
Our mission is to make arranging a funeral feel clearer, more personal and less stressful for every family in our care.
For Chinese families, we offer complete funeral arrangements that combine the essential funeral services and religious ceremonies within one carefully coordinated package. Everything is arranged through one trusted team, from the first conversation through to the funeral and beyond.
For families arranging a Western funeral, we provide the same thoughtful guidance and experienced care, creating a service that reflects the life, wishes and individuality of the person being remembered.
By bringing everything together in one place, we give families more time to focus on honouring their loved one and supporting one another.
“A farewell should feel true to the life it honours.”
How we help
Calm guidance,
one step at a time.
You do not need to know what to do next. We will meet you where you are, explain each choice clearly and move at a pace that feels manageable.
Begin a conversation →We listen
Tell us what has happened and what matters to your family. There is no pressure to have every answer.
We shape the farewell
Together, we build an arrangement that reflects the person, your beliefs and your wishes.
We take care of the detail
We coordinate the people, places and practicalities, keeping you informed throughout.
A little clarity
Questions families
often ask.
What should I do first when someone passes away?+
Contact us when you feel ready. We will listen to what has happened, explain the immediate next steps and help you understand which decisions can wait.
Can you support different faiths and traditions?+
Yes. We support families of different faiths and traditions, working closely with faith leaders, celebrants and families to honour religious, cultural and personal wishes. We also specialise in Chinese traditions and ceremonies through Hinzen’s experienced ministers.
Can you arrange Chinese religious ceremonies as part of the funeral?+
Yes. Through Hinzen’s experienced ministers, we can bring the funeral arrangements and Chinese religious ceremonies together through one coordinated team.
Can the funeral be completely personal?+
Absolutely. Music, readings, location, dress, flowers, ritual and the shape of the ceremony can all be chosen to reflect the person and your family.
Can you arrange both burial and cremation?+
Yes. We can guide you through both burial and cremation arrangements, explaining the choices clearly and helping you decide what feels right for your family, faith and traditions.
Can you help with the paperwork and practical arrangements?+
Yes. We will explain what needs to be completed, help you understand the paperwork and coordinate the practical details throughout the arrangements.
Will you explain the costs clearly?+
Yes. We believe families should understand their choices and costs before making commitments, with no pressure to choose more than feels right.
When you are ready
We are here to listen.
Whether you need to begin arrangements or simply understand what happens next, start with a quiet, no-pressure conversation.
Email the Everlay team →